Shipping policy

Last updated: May 31, 2026

Overview

This Shipping Policy explains how orders placed with Vantilite are processed and delivered. We supply lighting products including wall lights, table lamps, floor lamps, chandeliers, ceiling lights, and decorative fixtures across the United Kingdom.

Our goal is to provide clear timelines and reliable delivery expectations, so you know exactly what to expect after placing an order.

Order Processing Cut-Off Time

Orders placed before 4:00 PM (GMT), Monday to Friday will begin processing on the same business day.

Orders placed after this time, on weekends, or during UK public holidays will be processed on the next business day.

Order Handling Time

Once your order is confirmed, our fulfilment team prepares it for dispatch.

  • Handling Time: 2–4 business days (Monday–Friday, GMT)
  • During this time, items are inspected, securely packaged, and prepared for shipment

Shipping & Delivery Time

After dispatch, delivery typically takes:

  • 6–16 business days (Monday–Friday) depending on destination and logistics provider

Delivery times may vary due to:

  • Courier delays
  • Weather conditions
  • Regional delivery constraints

Estimated Delivery Window

The total estimated delivery timeframe is:

  • 8–20 business days (including handling and shipping time)

Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.

Shipping Cost

We offer free standard shipping across the United Kingdom.

  • No additional shipping fees are charged at checkout for standard delivery

Currency

All orders on our website are processed in GBP (£ – British Pound Sterling).

If your payment provider uses a different currency, your bank or payment processor may apply exchange rates or additional fees, which are outside of our control.

Need Help?

If you have any questions about shipping, delivery timelines, or your order status, please contact us:

Store Name: Vantilite
Email: support@vantilite.com

Business Address:
Flat 71, Moreland Court
Finchley Road
London, NW2 2TP
United Kingdom

Customer Support Hours

Monday – Friday
9:00 AM – 5:00 PM (GMT)

Contact Page

https://vantilite.com/pages/contact

We aim to respond within 2 business days (GMT).