Billing Terms & Conditions

These Billing Terms & Conditions explain the payment methods and transaction currency used when placing an order with Vantilite.

By placing an order through our website, you agree to the applicable billing and payment terms presented during checkout.

Accepted Payment Methods

Vantilite accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Please review the payment and billing information you enter at checkout and make sure it is accurate before submitting your order.

Transaction Currency

All transactions are processed in GBP (British Pounds).

Order Processing & Shipping

Our business days are Monday–Friday.

Order Cut-Off Time: 5:00 PM (GMT)
Handling Time: 1–7 business days

After the handling period, orders are subject to the transit and delivery timeframes explained in our Shipping Policy.

Our total estimated delivery timeframe is 6–22 business days, consisting of:

  • Handling Time: 1–7 business days
  • Transit Time: 5–15 business days

Standard shipping is free.

Delivery timeframes are estimates and are not stated as guaranteed delivery dates.

Returns & Refunds

Vantilite has a 30-day return window from delivery.

Approved returned items are inspected within 1–3 business days after receipt.

If a refund is approved following inspection, it will be processed within 10 business days after inspection and approval and issued to the original payment method.

For the complete return process, return shipping information, exchanges and cancellation terms, please refer to our Return & Refund Policy.

Privacy

Information provided when placing an order is handled in accordance with our Privacy Policy. Please review that policy for further information about how personal information is handled.

Billing or Payment Questions

If you have a question about billing, payment or an order, contact Vantilite at info@vantilite.com.

We aim to respond within 48 business hours.

Contact & Business Information

Store Name: Vantilite
Operating Address: Flat 71, Moreland Court, Finchley Road, London, NW2 2TP, United Kingdom
Contact Email: info@vantilite.com
Operating Hours: 8:00 AM–5:00 PM (GMT)

The address above is Vantilite's Operating Address. It is provided for business identification and transparency and should not be interpreted as a Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.