Refund policy
We want the return process at Vantilite to be clear and straightforward. This policy explains how to request a return, how approved returns and exchanges are handled, and when you can expect a refund.
30-Day Return Window
You may request a return within 30 days of delivery.
To begin a return, contact us at info@vantilite.com. Your request will be reviewed before an item is sent back.
Please do not send an item without first receiving approval and the applicable return instructions.
How to Request a Return
To request a return:
- Email info@vantilite.com within 30 days of delivery.
- We will review your return request.
- If your return is approved, we will provide the applicable return instructions.
- Follow the return destination and instructions supplied as part of the approved return process.
- Once the returned item is received, it will be inspected.
- If the return is approved following inspection, the refund will be processed to your original payment method.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Our Operating Address is provided for business identification and transparency and is not automatically a return destination.
Return Shipping
Return shipping is free for approved returns and exchanges.
The applicable shipping or return instructions will be provided after your request has been reviewed and approved.
Restocking Fee: None.
Damaged, Defective or Incorrect Items
If your lighting product arrives damaged or defective, or you receive an incorrect item, please contact info@vantilite.com so we can review the issue and provide the appropriate next steps.
Do not send the item back before receiving the applicable return instructions.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@vantilite.com. We will review the request and, if approved, provide the applicable exchange and return instructions.
Return shipping is free for approved exchanges.
Cancellations
Orders may be cancelled before shipment.
If you would like to request a cancellation, contact info@vantilite.com as soon as possible. Once an order has shipped, it can no longer be cancelled under this cancellation process, and the applicable return process should be followed instead.
Inspection of Returned Items
Once an approved return is received, please allow 1–3 business days after receipt for inspection.
We will review the returned item before confirming whether the refund is approved.
Refunds
After the returned item has been inspected and the refund has been approved, Vantilite will process the refund within 10 business days after inspection and approval.
Approved refunds are issued to the original payment method.
The time taken for the refunded amount to appear after it has been processed may also depend on the payment method or financial institution involved.
If you have a question about the status of a refund, contact us at info@vantilite.com.
Contact & Business Information
Store Name: Vantilite
Operating Address: Flat 71, Moreland Court, Finchley Road, London, NW2 2TP, United Kingdom
Contact Email: info@vantilite.com
Operating Hours: 8:00 AM–5:00 PM (GMT)
Our business days are Monday–Friday, and we aim to respond to enquiries within 48 business hours.
The address above is Vantilite's Operating Address. It is not the default Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.