Refund policy

Last updated: May 31, 2026

Overview

At Vantilite, we want you to feel confident when purchasing lighting products from our store. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled for orders within the United Kingdom.

By placing an order through our website, you agree to the terms set out in this policy.

Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, items must be:

  • Unused and in new condition
  • Free from damage or signs of installation
  • Returned with original packaging and components (where possible)

Items that show signs of use, installation, or damage after delivery may not be accepted.

Exchanges

We offer exchanges within the same 30-day return period, provided the item:

  • Meets all return eligibility requirements
  • Is unused and in original condition

To request an exchange, please contact our support team for assistance.

Return Process

To initiate a return or exchange, please contact us at:

Email: support@vantilite.com

Once your request is reviewed and approved, we will provide clear instructions on how to return your item. Returns must be sent according to the instructions provided.

Return Shipping

For approved returns, Vantilite covers the cost of return shipping.

Instructions for return shipping will be provided once your request has been approved.

Refund Processing

Once we receive your returned item and confirm it meets our return conditions, your refund will be processed.

  • Refunds are issued to the original payment method
  • Processing time is up to 15 days after inspection
  • You will receive a confirmation email once the refund is completed

Currency

All refunds are issued in GBP (£ – British Pound Sterling).

If your payment was made in another currency, the final refunded amount may vary due to exchange rates or fees charged by your payment provider.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Store Name: Vantilite
Email: support@vantilite.com

Business Address:
Flat 71, Moreland Court
Finchley Road
London, NW2 2TP
United Kingdom

Customer Support Hours

Monday – Friday
9:00 AM – 5:00 PM (GMT)

Contact Page

https://vantilite.com/pages/contact

We aim to respond within 2 business days (GMT).