Orders are handled within 1–7 business days.

Vantilite’s business days are Monday–Friday, and the order cut-off time is 5:00 PM (GMT).

Once your order has been shipped, Vantilite will send you an email containing a tracking link.

You can use that link to follow the progress of your delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact info@vantilite.com so the issue can be reviewed and the appropriate next steps can be provided.

Please do not send the item back before receiving return instructions.

Customers must contact Vantilite and receive approval before sending an item back.

If your return is approved, we will provide the applicable return instructions and return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

No. Vantilite does not charge a restocking fee.

Return shipping is also free for approved returns and exchanges.

Exchanges are available for eligible products.

To request an exchange, contact info@vantilite.com. Your request will be reviewed, and if approved, you will receive the applicable exchange and return instructions.

You may request a cancellation before your order has shipped.

Contact info@vantilite.com as soon as possible if you would like to cancel an order.

Once an order has shipped, the applicable return process should be followed instead.

You can email us at info@vantilite.com.

We aim to respond within 48 business hours.

Including your relevant order details in your message can help us understand your enquiry.

All Vantilite transactions are processed in GBP (British Pounds).

Yes. Vantilite provides free standard shipping within the United Kingdom.

The total estimated delivery timeframe is 6–22 business days, including handling and transit time.